Patient Representative Jobs

About The Position

Requirements

• High School Diploma or equivalent.
• Knowledge of medical terminology
• ability to communicate
• excellent customer service skills a must.
• Must be dependable, professional, flexible and able to multi‐task.

Nice To Haves

• May be required to do phlebotomy.
• May perform high level disinfection, based on departmental equipment
• Become familiar with ICD‐9 and CPT coding.

Responsibilities

• Interviews patient to obtain medical history.
• Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
• Assists provider during exam and treatment.
• Directs patient to examination room and prepares patient for examination and treatment.
• Performs liaison duties between patients, Providers, hospital staff, etc.
• Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
• Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
• Routes patient after exam to proper area for visit completion.
• May be required to do phlebotomy.
• May perform high level disinfection, based on departmental equipment
• Answers telephones and schedules patient appointments.
• Takes messages of a medical nature (requests for prescription refills, test results, etc).
• Performs other clerical functions as necessary.
• Exhibits good telephone etiquette.
• Quotes patient self‐pay balances at time of scheduling.
• Informs patients of their financial obligations.
• Directs patients to the patient representative for assistance with their account.
• Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
• Assists in maintaining appropriate level of supplies.
• Attends and participates in Department meetings, along with contributing to department/office goals.
• Become familiar with ICD‐9 and CPT coding.
• Cleans, stocks, and prepares exam rooms.
• Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
• Assists with obtaining and processing referral and pre‐certification requirements.
• Maintains confidentiality, respect and consideration of patients and others.
• Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
• Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
• Performs and documents quality control on equipment as required.

Benefits

• Full Time ( 40 hrs/ benefits)
• eligible up to a $5,000 sign on bonus