Patient Representative Jobs

About The Position

Requirements

• One year of work experience, preferably in a medical office setting.
• Customer service skills are essential; six months of customer service experience is desired.
• Ability to work as part of a team and independently.
• Ability to maintain confidentiality of sensitive information.
• Excellent customer service and the ability to empathize with patients and their situations.
• Working knowledge of medical terminology and professional written communication skills.
• BLS may be required for certain locations and/or settings.

Nice To Haves

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• Medical terminology helpful.
• Experience in a medical office setting preferred.
• Six months of customer service experience desired.

Responsibilities

• Greet patients and verify demographic information to register and/or schedule them accurately.
• Create electronic files and provide, scan, route, and process forms and documents.
• Explain necessary paperwork to patients and obtain their signatures.
• Establish financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, or account balances.
• Address registration work queue issues, including errors, denied insurance claims, and registration database maintenance.
• Schedule patient appointments and procedures; obtain and coordinate referrals and conduct pre-authorization.
• Arrange interpreter services, check patients in and out, and offer enrollment in additional resources.
• Collaborate with nursing teams and providers to coordinate appointments that meet patient needs.
• As applicable, coordinate provider schedules, manage recall and waitlists, and resolve work queue issues.
• Perform other setting-specific duties, which may include chart preparation, financial assistance coordination, prior authorization, visit tracking, account health information management, reports, assessment administration, telemedicine coordination, billing and charge verification, reminder calls, hospital admissions, copying, faxing, and ordering supplies.
• Mentor new Patient Access Representatives and other staff.
• Maintain confidentiality and promote professionalism, mutual respect, and cooperation.