Patient Access Representative-Casual (As needed) Adena Physical Therapy-West Chillicothe

Adena Health • Chillicothe, OH

1d • Onsite

About The Position

The Patient Access Representative assists patients, clinic staff, and other clinical staff with scheduling, pre-registering, and registering for services at Adena Health System. Using established interviewing techniques, the representative gathers demographic, insurance, financial, precertification and authorization, and other information needed for billing and patient account collection. Information is collected in person, by phone, or through Meditech or eCW, and electronic tools are used to verify active insurance coverage.

The role includes preparing an estimate for each patient at each visit or by phone during preregistration; obtaining required signatures and documents and scanning them into document imaging; and entering diagnoses and tests while checking orders for completeness and medical necessity. The representative works with clinicians in emergency, outpatient, and clinic settings to support timely patient care. The position requires self-direction, multitasking, prioritization, effective communication, and teamwork in support of department goals. The posting also states that Patient Access Representatives at AGMC answer incoming hospital switchboard calls and transfer them as appropriate.

This is a casual, as-needed position at Adena Physical Therapy on Western Avenue in Chillicothe, with work Monday through Friday as needed. Pay is offered based on customer service experience.

Requirements

• High school diploma or GED.
• At least 6 months of experience in a hospital clerical, general clerical, or customer service-related position.
• Ability to type 40 words per minute.
• PC proficiency, including Microsoft Office.
• Strong communication skills and the ability to deal effectively with others.
• Ability to be self-driven, multitask, and prioritize work.

Responsibilities

• Assist patients and staff with scheduling, preregistration, and registration for Adena Health System services.
• Gather demographic, insurance, financial, precertification and authorization, and other information needed for billing and patient account collection.
• Use electronic tools to verify that patients' insurance coverage is active.
• Run an estimate for each patient at each visit or by phone when preregistering.
• Obtain required signatures and documents at registration and scan them into document imaging.
• Enter diagnoses and tests and check orders for completeness and medical necessity.
• Coordinate with clinicians in emergency, outpatient, and clinic settings to support timely patient care.
• At AGMC, answer incoming hospital switchboard calls and transfer them as appropriate.
• Multitask, prioritize work, communicate effectively, and contribute to department goals as a team member.

Benefits

• Competitive compensation and benefits; salary offers are based on customer service experience.
• Strong healthcare coverage options.
• 3.5% retirement match with automatic annual increase.
• Paid time off that grows with tenure.
• Tuition assistance and education support.
• Emerging leader and leadership development programs.
• Skill-building and lateral career opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED