Patient Access Representative-Casual (As needed) Adena Physical Therapy-West Chillicothe

Adena Health•Chillicothe, OH

2d•Onsite

About The Position

The Patient Access Representative assists patients, clinic staff, and other clinical staff with scheduling, pre-registration, and registration for services at Adena Health System. The role gathers information in person, through Meditech or eCW, or by phone, including demographic, insurance, and financial information, as well as precertification and authorization details needed for billing and patient account collection. The representative uses electronic tools to verify active insurance coverage and runs an estimate for each patient at each visit or by phone during pre-registration. The position obtains required signatures and documents during registration and scans them into document imaging. It enters diagnoses, tests, and orders, and checks orders for completeness and medical necessity. The representative works with clinicians in the emergency room, outpatient settings, and clinics to support timely patient care. This is a team-oriented role requiring self-direction, multitasking, prioritization, strong communication, and effective interaction with others. The posting also notes that Patient Access Representatives at AGMC answer incoming hospital switchboard calls and transfer them as appropriate.

Requirements

High school diploma or GED.
At least 6 months of experience in a hospital clerical, general clerical, or customer service-related position.
Ability to type 40 words per minute.
PC proficiency, including Microsoft Office.
Strong communication skills and ability to deal effectively with others.
Ability to work independently, multitask, and prioritize work.

Responsibilities

Assist patients and clinical staff with scheduling, pre-registration, and registration for services.
Gather demographic, insurance, financial, precertification, authorization, and other information required for billing and collecting patient accounts, in person or by phone and using Meditech or eCW.
Use electronic tools to verify patients’ active insurance coverage.
Run an estimate for each patient at each visit or by phone during pre-registration.
Obtain required signatures and documents and scan them into document imaging.
Enter diagnoses and tests and check orders for completeness and medical necessity.
Interact with clinicians in the emergency room, outpatient settings, and clinics to help ensure timely patient care.
At AGMC, answer incoming hospital switchboard calls and transfer them as appropriate.
Multitask, prioritize work, communicate effectively, and contribute to department goals as part of a team.