Patient Representative Jobs

About The Position

Requirements

• High school diploma or general education degree (GED), or 2+ years related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Microsoft Outlook, Word, Excel and Adobe; Experience working with medical practice management software a plus.
• Experience working as a patient representative.
• Knowledge of medical terms and practices.
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Bilingual Required

Nice To Haves

• Experience working with medical practice management software a plus.

Responsibilities

• Greets and directs patients to examination rooms.
• Schedules patient appointments and makes reminder calls.
• Informs patients about delays and waiting times.
• Answers, investigates, and/or directs patient inquiries or complaints to the appropriate medical staff member.
• Communicates effectively with patients, co-workers, physicians and practice manager.
• Obtains patients’ addresses, contact details, insurance information, and medical histories.
• Updates and verifies patient information at every visit.
• Assists patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Performs administrative and clerical duties, such as filing/labeling and scanning documentation, when necessary.
• Ensures patient charts are ready for clinic and that all pertinent billing information has been captured.
• Receives and processes cash and credit card payments for medical services rendered.
• Reviews patient accounts, identifies delinquent accounts, and collects overdue payments.

Benefits

• 401(k)
• health insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance