Patient Representative Jobs

About The Position

Requirements

• Current licensure as a practical nurse in the Commonwealth of Massachusetts
• Previous experience in as LPN in ambulatory setting if not certified.
• Graduate of an approved practical nursing program
• BLS/CPR certification required within one week of hire. AHA & ARC accepted.
• Knowledge of basic nursing principles.
• Good computer skills, including knowledge of Microsoft Office, electronic medical record systems, and medical office practice applications.
• Effective analytical skills.
• Demonstrated strong and effective interpersonal and communication skills.
• Demonstrated leadership and management skills.
• Ability to tactfully communicate with both internal and external customers.
• Ability to use fingers and hands to operate all department-related equipment as described on the Department checklist. Additionally, must use telephone, calculator, fax, copier, scanner, and other related office equipment.
• Ability to frequently bend, using back and knees.
• Ability to stand and walk forty sit sixty of the time.
• Ability to frequently climb, bend, reach, stoop, squat, help lift objects from five to fifty pounds and move patients via wheelchair or stretcher.
• Ability to independently lift from five to twenty-five pounds.
• Ability to present themselves in a professional manner.
• Ability to develop a rapport with providers, clinical staff, patients, and families.
• Ability to work independently and cooperatively with managers, employees, vendors, contractors, and other agencies.
• Demonstrated ability to be flexible, highly organized and make independent decisions in response to operational issues within medical office environments.
• Knowledge of basic principles of practice/departmental management.

Responsibilities

• Provides direct and indirect nursing care as part of a nursing care plan or a prescribed medical regime that has been incorporated into a nursing care plan.
• Assesses an individual’s basic health status, records, and related health data.
• Participates in analyzing and interpreting an individual’s basic health status and information.
• Documents own activities in a timely manner in the patient record.
• Provides health education to facilitate patient treatment plan.
• Actively empowers patient and family to effectively manage their health care and navigate the health care system.
• Respects and supports patient and family’s cultural beliefs and values, individual needs, health goals and treatment preferences.
• Administers medications ordered by a licensed prescriber.
• Administers immunizations, vaccinations and allergy injections ordered by a licensed prescriber.
• Conducts health screening activities.
• Changes wound dressings consistent with a nursing care plan.
• Performs respiratory treatments ordered by a licensed prescriber.
• Performs first aid.
• Collaborates with all members of the health care team to ensure coordination of care as indicated.
• May act as patient flow manager.
• Actively engages in creating a healthy, respectful work environment.
• Participates in health activities in the community as indicated e.g., vaccination and screening clinics.
• Participates in activities that ensure safe, efficient, and cost-effective care.
• Identifies opportunities, and solutions, to ensure a safe, efficient, and cost-effective practice environment.
• Demonstrates compliance with regulatory requirements.
• Participates in quality and safety initiatives.
• Generates innovative ideas to improve care delivery and work flow in the practice environment.
• Precepts and mentors’ new members of the team.
• Participates in departmental and organizational committees and initiatives.
• Maintains and updates skills based on current nursing practice.
• Adheres to departmental requirements for required training.
• Identifies specific learning needs and goals and collaborates with nursing leadership in developing a plan to meet them.
• Responsible for handling calls from patients and/or patient representative who are seeking medical information and/or medical attention.
• Facilitates scheduling of appointments as the patient’s condition requires, answer questions and provide health education to patients on the phone who have questions about their care.
• Participates in daily “morning huddle,” proactively identifying clinical care, concerns, and needs for patient’s/families scheduled for the day.
• Helps facilitate processing medication refills.
• Conducts patient call-backs/follow-up calls within a timely manner and documents the interaction within the EHR.
• Supports the office team with obtaining required medical records/consults/test results.
• Completes medical and treatment pre-authorizations in a timely manner.
• Helps make referral to outside institutions if clinical expertise is needed.
• Assists the providers and other office staff with scheduling patients for required medical appointments, utilizing EMR, and other available scheduling systems.
• Assists the provider as needed with EMR in-basket management.
• Administers immunizations within established practice guidelines.
• Completion of a pre-visit comprehensive assessment, intake, and history of new patients.
• Rooming patients and preparing the patient and room for the provider, to include gathering of all appropriate supplies, opening the clinical record using the appropriate template, review and documentation of all relevant clinical information in each patient’s records, to include: Chief complaint/reason for visit/nursing assessment, Current and past medications (medication reconciliation), Relevant patient, family, and social history (including smoking status), Health Maintenance status/requirements, Nursing care provided, Vaccine status and administration, Vital signs, Fall screening for patients >65, Review and document allergies, Ensure patient’s choice of pharmacy is noted, Other screenings/information as required.
• Completion of screening and evaluation forms (PEDS, Post-Partum Screenings, etc).
• Review PROMS questionnaire.
• Confirm all appropriate patient consents for treatment/care (surgical procedures, Care in L&D, Sterilization, etc.) are obtained and provide education if necessary.
• Ensures all required insurance/forms are reviewed and signed by the patient (Medicare physical and medication/vaccine waivers).
• Comprehensive teaching and education of patients and/or their families utilizing current, standardized teaching tools and handouts.
• Assists the provider with treatments/screenings.
• Completion of all nurse visits, in a timely manner, to include: Providing and recording appropriate assessment and treatment data, Consults with provider, as required.
• Completion of coding within the EHR in accordance with documented industry standards and Partners Policy.
• Sends/responds to clinical messages in a timely manner.
• Assists other nurses as needed.
• Keep rooms adequately stocked.
• Assist patients in and out of wheelchairs and other assistance as needed.
• Other duties as assigned.
• Responds to patient phone calls in a timely manner, collecting sufficient information related to the presenting problem and medical history.
• Furnishes medical advice within the scope of the practice.
• Sends Provider note within EHR with pertinent information if necessary.
• Facilitates the scheduling of appointments, based on necessity.
• Accurately documents the encounter with the patient in the EMR.
• Maintains work queue within the EMR.
• Follows up, as necessary.

Benefits

• Comprehensive benefits
• career advancement opportunities
• differentials
• premiums
• bonuses
• recognition programs