Patient Services Representative

Schuylkill•Easton, PA

1d•Onsite

About The Position

Coordinates and provides clerical and administrative support for daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers and delivers customer service that supports a positive patient experience. The position is onsite at LVPG-Madison Farms, 4807 Freemansburg Ave Ste 250. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with an evening rotation until 7:00 p.m.

Requirements

High school diploma or GED.
One year of customer service experience.
Ability to adapt to changing priorities.
Ability to maintain accuracy and compliance in detail-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills.
Proven proficiency with technology and EMR workflows by the end of orientation.
Ability to accurately handle cash and other patient payment methods.
Ability to explain, educate, and support use of the LVHN patient portal.

Responsibilities

Perform detail-oriented administrative tasks to anticipate the needs of team members and patients in accordance with organizational policies and standard work.
Gather information for accurate patient registration and check-in.
Obtain and verify insurance authorizations and precertification; complete medical record release requests; and schedule and confirm patient appointments.
Maintain patient schedule execution and flow to support the patient experience and a team environment.
Collaborate in training, staffing, and practice functionality, providing feedback.
Stay current on insurance provider coverage and reimbursement changes.
Organize work to accommodate interruptions and changing priorities.
Perform scheduling, scanning, billing, filing, referrals, work-queue tasks, and other clerical functions in a timely manner.
Conduct appropriate patient outreach by telephone and EMR messaging.
Explain, educate, and support use of the LVHN patient portal and its features.