Patient Representative

Ivyrehab • Wallingford, CT

1d • Onsite

About The Position

Patient Representatives are the backbone of Ivy Health’s clinics and directly influence the patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and customer service. The role includes greeting and checking in patients, scheduling appointments, answering incoming calls, verifying insurance coverage, obtaining authorizations, collecting payments, processing new patients, and helping maintain clinic performance.

The position is listed as a part-time Patient Coordinator role in Wallingford, Connecticut, with compensation of $18.00–$20.00 per hour. Ivy Health provides physical therapy, occupational therapy, speech therapy, and applied behavior analysis services. Its culture emphasizes authenticity, inclusion, growth, community, teamwork, and exceptional patient care. The company describes opportunities for mentorship, career development, training, and advancement.

Requirements

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong time-management skills and ability to multitask in a fast-paced environment.
• Self-motivation and a drive to exceed patient expectations.
• Adaptability and a positive attitude when workloads fluctuate.
• Eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Nice To Haves

• At least 1 year of administrative experience in a healthcare setting is preferred.

Responsibilities

• Greet and check in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.
• Collaborate with clinicians and colleagues to provide patient care and customer service.

Benefits

• Eligibility for a full benefits package beginning within the first month of employment.
• Paid time off plans.
• Paid holidays.
• Bonus incentive opportunities.
• Mentorship, career advice, training, and professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed