Patient Representative
About The Position
MD Now is seeking a Patient Representative to support patient care and clinic operations. The role includes checking in patients, following Web Check-in procedures, answering clinic calls, verifying insurance, and ensuring occupational client preferences and procedures are followed. The representative also reviews patient paperwork for completeness and required insurance and demographic information, and completes a Daily Balance Checklist after each shift to account for and document all forms of payment. Willingness to travel or float between MD Now locations within the assigned area is preferred.
Requirements
- Obtain BLS certification within 30 days of starting.
- Strong customer service skills.
- Ability to work with multiple computer programs.
Nice To Haves
- One year of clinical experience in a patient care setting.
- Willingness to travel or float between all MD Now locations within the assigned area.
Responsibilities
- Check in patients in a timely manner.
- Follow all Web Check-in procedures.
- Answer clinic phone calls, provide information, and refer questions as needed.
- Verify insurance accurately and promptly.
- Follow occupational clients’ preference cards and occupational procedures.
- Review patient paperwork for completeness and ensure collection of required insurance and demographic information.
- Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.
Benefits
- Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
- Wellbeing support, including free counseling and referral services.
- Paid time off and paid family leave.
- Long- and short-term disability coverage and leaves of absence.
- 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
- Employee Stock Purchase Plan.
- Flexible spending accounts.
- Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
- Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
- Fertility and family-building benefits and adoption assistance.
- Life insurance and supplemental health protection plans.
- Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
