Patient Representative

Excelsia Injury Care•Glen Burnie, MD

4d•Onsite

About The Position

Excelsia Injury Care is hiring a Patient Representative to provide administrative and patient-facing support in a medical office. The role supports departmental physicians, supervisors, managers, and administrators; helps patients and visitors navigate care; maintains clinic records and supplies; and assists with billing, paperwork, and office operations. The position requires an on-site presence during business hours and involves handling confidential patient information, communicating with patients and other stakeholders, and helping maintain an orderly and safe clinic environment.

Requirements

High school diploma or GED equivalent.
At least 6 months of medical experience in an administrative physician-office setting.
Computer skills, including data entry and use of Word and Outlook.
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Tact and skill in patient management.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to interact effectively with doctors, patients, and coworkers.
Ability to triage patients and take basic vital signs, including blood pressure, pulse, and respiration.

Responsibilities

Provide administrative support to departmental physicians, supervisors, managers, and administrators, including receiving and distributing telephone and fax messages promptly and appropriately.
Provide support and coverage as needed in accordance with departmental policy.
Direct patients, families, and visitors to appropriate treatment areas in a sensitive and caring manner.
Distribute reports, records, and messages while maintaining patient and clinic confidentiality.
Assist with maintaining internal and external supply inventory.
Maintain an on-site presence during business hours.
Perform departmental billing functions in Micro MD and BSO, including posting patient charges and payments.
Coordinate, review, and prepare clinic charts for patient appointments in accordance with departmental policy.
Keep the office neat and orderly and help maintain a safe environment.
Assist the Manager and District Manager with medical-records requests and other requests.
Maintain charts in proper order, file forms and reports appropriately, and ensure forms and dictations are complete.
Copy materials, obtain mail when requested, and prepare and update forms, reports, and records routinely.
Respond to general inquiries and ambiguous situations involving corporate staff, physicians, patients, families, attorneys, and other departments.
Use QIP principles and techniques for organizational change and systems modification.
Operate and maintain office equipment, including fax machines, computers, and copiers.
Collect, sort, and distribute departmental mail, correspondence, faxes, and telephone messages in a timely manner.
Interview patients, collect information, and enter it into the computer.
Ensure patient paperwork matches information in Micro MD.
Verify insurance and document information in the computer using account case notes.
Explain Excelsia Injury Care paperwork to patients, ensure they understand it, and witness patient signatures.
Scan and upload paperwork to the EHR when applicable.
Perform other duties and assignments as directed or necessary.
Triage patients and take basic vital signs, including blood pressure, pulse, and respiration.

Benefits

Medical, dental, and vision plans through CareFirst, with PPO and HSA options available the first of the month after hire.
PTO accrued starting on the first day of work.
Eight company-recognized paid holidays plus one floating holiday.
Five days of sick leave each calendar year.
Employee Assistance Program.
Earned Wage Access.
Employee Assistance Fund.
Shopping discounts and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities.
Education Assistance Program.
Employee Referral Bonus Program.