Patient Representative

HCA Healthcare•Lenexa, KS

About The Position

CareNow, part of HCA Healthcare, is seeking a Patient Representative to support clinic operations and patient check-in. The role includes handling Web Check-in procedures, answering clinic calls, verifying insurance, ensuring occupational client preferences and procedures are followed, reviewing patient paperwork, and reconciling and documenting payments after each shift. CareNow provides urgent care services through more than 225 clinics.

Requirements

Strong customer service skills.
Ability to work with multiple computer programs.
Obtain BLS certification within 30 days of start; required.

Nice To Haves

One year of clinical experience in a patient care setting is preferred.

Responsibilities

Check in patients in a timely manner.
Ensure all Web Check-in procedures are followed.
Answer clinic phone calls and provide information or refer questions as needed.
Verify insurance accurately and in a timely manner.
Follow occupational client preference cards and occupational procedures.
Review patient paperwork for completeness and ensure required insurance and demographic information is collected.
Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.