Patient Representative

Excelsia Injury Care•Pottstown, PA

About The Position

Excelsia Injury Care is hiring a Patient Representative to provide administrative and non-clinical support for chiropractic providers and help coordinate patient care. The role supports patient intake, chart preparation, documentation workflows, appointment coordination, and patient education under provider direction, in accordance with Pennsylvania scope-of-practice guidelines. The position also involves front-desk service, record management, and maintaining an organized reception area and patient rooms.

Requirements

High school diploma or GED equivalent.
At least 6 months of medical experience in an administrative physician office setting.
Computer skills, including data entry, Word, and Outlook.
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Patient management skills.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to interact effectively with doctors, patients, and co-workers.
Ability to triage patients and take basic vital signs, including blood pressure, pulse, and respiration.

Responsibilities

Greet patients and check them in and out using proper customer service etiquette.
Make confirmation and no-show follow-up calls.
Scan and upload paperwork to the EHR, request hospital records, handle faxes, update spreadsheets, and keep emails up to date.
Conduct drug screenings.
Keep the reception area and patient rooms clean and organized.
Support chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Pennsylvania scope-of-practice guidelines.
Coordinate administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
Manage schedules, obtain prior authorizations, and ensure chiropractors have complete documentation before treatment.
Serve as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans through CareFirst, with PPO and HSA options available the first of the month after hire.
PTO accrued starting on the first day of work.
Eight company-recognized paid holidays plus a floating holiday.
Five days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Shopping discounts and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
Employee Referral Bonus Program.
Competitive salary.
Stable work environment.