Patient Representative

Excelsia Injury Care•Abingdon, MD

3d•Onsite

About The Position

Excelsia Injury Care is hiring a Patient Representative to provide administrative and patient-facing support in a medical office. The role supports physicians, supervisors, managers, and administrators; helps patients and visitors navigate care; maintains and prepares clinic records; performs billing and payment tasks; verifies insurance; and handles patient paperwork and inquiries. The representative also helps maintain an orderly, safe clinic and may perform other duties as assigned.

Requirements

High school diploma or GED equivalent.
At least 6 months of medical experience in an administrative physician-office setting.
Computer skills, including data entry, Word, and Outlook.
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Tact and skill in patient management.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to interact effectively with doctors, patients, and coworkers.
Ability to triage patients and take basic vital signs, including blood pressure, pulse, and respiration.

Responsibilities

Provide administrative support to departmental physicians, supervisors, managers, and administrators, including receiving and disseminating telephone and fax messages promptly and appropriately.
Provide departmental support and coverage as needed under departmental policy.
Direct patients, families, and visitors to appropriate treatment areas in a sensitive and caring manner.
Distribute reports, records, and messages while maintaining patient and clinic confidentiality.
Help maintain internal and external supply inventory.
Maintain an on-site presence during business hours.
Perform departmental billing functions in Micro MD and BSO, including posting patient charges and payments.
Coordinate, review, and prepare clinic charts for patient appointments according to departmental policy.
Keep the office neat and orderly and help maintain a safe environment.
Assist the Manager and District Manager with medical-record requests and other requests.
Maintain charts in proper order, insert forms and reports in the appropriate locations, and ensure forms and dictations are complete.
Copy materials, obtain mail when requested, and initiate, prepare, and update forms, reports, and records.
Respond to general inquiries and ambiguous situations involving corporate staff, physicians, patients, families, attorneys, and inter- or intradepartmental contacts.
Use QIP principles and techniques for organizational change and systems modification.
Operate and maintain office equipment, including fax machines, computers, and copiers.
Collect, sort, and distribute departmental mail, correspondence, faxes, and telephone messages in a timely manner.
Interview patients, collect information, and enter it into the computer.
Ensure patients’ paperwork matches Micro MD records.
Verify insurance and document information in the computer using account case notes.
Explain Excelsia Injury Care paperwork to patients, ensure they understand it, and witness their signatures.
Scan and upload paperwork to the EHR, if applicable.
Perform other duties and assignments as directed or necessary.

Benefits

Medical, dental, and vision plans through CareFirst, with PPO and HSA options available the first of the month after hire.
PTO accrued starting on the first day of work.
Eight company-recognized paid holidays plus one floating holiday.
Five days of sick leave each calendar year.
Employee Assistance Program.
Earned Wage Access.
Employee Assistance Fund.
Shopping and travel discounts through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities.
Education Assistance Program.
Employee Referral Bonus Program.