Patient Representative

HCA Healthcare•Orlando, FL

About The Position

MD Now is seeking a Patient Representative to support patient care at its urgent care clinics. The role checks patients in, follows Web Check-in procedures, responds to clinic phone calls, verifies insurance, and helps ensure occupational client preferences and procedures are followed. The representative reviews patient paperwork for completeness and collects required insurance and demographic information. At the end of each shift, the representative completes a Daily Balance Checklist, accounting for and documenting all forms of payment. MD Now is part of HCA Healthcare, a physician-led provider of urgent care and occupational health services in Florida. The organization describes a collaborative care environment and offers career growth opportunities through HCA Healthcare’s support network. Benefits eligibility may vary by location.

Requirements

One year of clinical experience in a patient care setting is preferred.
Obtain BLS certification within 30 days of starting; required.
Strong customer service skills.
Ability to work with multiple computer programs.

Nice To Haves

One year of clinical experience in a patient care setting is preferred.
Potentially relevant Army Military Occupational Specialty codes: 68A, 68B, 68D, 68F, 68G, 68H, 68J, 68K, 68L, 68M, 68N, 68Q, 68S, 68U, 68V, 68W, 68X, and 68Y.
Potentially relevant Air Force AFSC codes: 4A0X1, 4A1X1, 4A2X1, 4H0X1, 4J0X1, 4P0X1, and 4V0X1.

Responsibilities

Check in patients in a timely manner.
Follow all Web Check-in procedures.
Answer clinic phone calls, provide information, or refer questions as needed.
Verify insurance accurately and promptly.
Follow occupational clients’ preference cards and occupational procedures.
Review patient paperwork for completeness and ensure required insurance and demographic information is collected.
Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.