Patient Representative

Ivyrehab • Baldwin, NY

9d

About The Position

The Patient Representative is a clinic-facing role that supports patient experience and clinic operations by working collaboratively with clinicians and colleagues. The representative helps patients access care and provides customer service across physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Ivy Health describes its culture as promoting authenticity, inclusion, growth, community, teamwork, and a passion for exceptional care. The role offers access to resources, mentorship, career advice, training, and opportunities for advancement in administrative excellence and leadership development.

Requirements

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong time management and ability to multitask in a fast-paced environment.
• Self-motivation and a drive to exceed patient expectations.
• Adaptability and a positive attitude when workloads fluctuate.
• Eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Nice To Haves

• At least 1 year of administrative experience in a healthcare setting is preferred.

Responsibilities

• Greet and check in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage and obtain necessary authorization.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.
• Work collaboratively with clinicians and colleagues to provide patient care and customer service.

Benefits

• Eligibility for a full benefits package beginning within the first month of employment.
• Generous paid time off plans.
• Paid holidays.
• Bonus incentive opportunities.
• Access to resources, mentorship, and career advice.
• Training programs and opportunities for career advancement in administrative excellence and leadership development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed