Patient Representative

HCA Healthcare • Savannah, GA

3d

About The Position

CareNow, an affiliate of HCA Healthcare, is seeking a Patient Representative to support patient care at its urgent care clinics. The role includes welcoming and checking in patients, following Web Check-in procedures, responding to clinic calls, verifying insurance, and collecting complete patient and insurance information. The representative also follows occupational clients’ preference cards and procedures and completes a daily balance checklist after each shift to account for and document all forms of payment.

The position calls for strong customer service skills and the ability to work with multiple computer programs. One year of clinical experience in a patient care setting is preferred. The employee must obtain BLS certification within 30 days of starting. CareNow offers a total rewards package with benefits and programs that support colleagues’ health, career, and retirement; eligibility may vary by location.

Requirements

• Strong customer service skills.
• Ability to work with multiple computer programs.
• Obtain BLS certification within 30 days of starting.

Nice To Haves

• One year of clinical experience in a patient care setting is preferred.

Responsibilities

• Check in patients in a timely manner.
• Follow all Web Check-in procedures.
• Answer clinic phone calls, provide information, or refer questions as needed.
• Verify insurance accurately and in a timely manner.
• Follow occupational clients’ preference cards and occupational procedures.
• Review patient paperwork for completeness and ensure required insurance and demographic information is collected.
• Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Free counseling and referral services.
• Paid time off and paid family leave.
• Long- and short-term disability coverage and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan.
• Flexible spending accounts.
• Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits.
• Adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed