Patient Access Representative - Women's Health

Geisinger•Danville, PA

1d•Onsite

About The Position

The Patient Access Representative provides front-line support to the Women's Health department and coordinates office activities effectively and efficiently. The role greets and registers patients, supports check-out, and schedules future appointments. It also handles insurance and financial processes, required disclosures and forms, messages, referrals, pre-certifications, medical record maintenance, and patient recall and reschedule lists. The position is based in an office environment and is scheduled for 40 hours per week, from 7:45 a.m. to 4:15 p.m.

Requirements

High school diploma or equivalent (GED) required.
Clerical skills.
Communication skills.
Customer service skills.
Knowledge of office politics and confidentiality.

Nice To Haves

At least 1 year of related work experience (preferred).

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
Provide kiosk support for check-in where applicable.
Apply insurance rank guidelines to assign primary, secondary, and tertiary insurance, and interpret insurance responses.
Provide required disclosures and privacy information and obtain legal and financial signatures.
Explain and collect patient financial obligations, including copays, deductibles, and coinsurance, as appropriate.
Explain and complete required regulatory forms with patients.
Schedule follow-up appointments, including specialty or ancillary services where possible.
Process messages concerning appointments, referrals, prescriptions, and complaints from patients and physicians across multiple channels.
Post cash according to department guidelines.
Independently work work queues to ensure timely resolution of accounts.
Meet productivity and quality performance expectations.
Maintain and release medical records accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain patient recall and reschedule lists.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accrual.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with care referrals, legal guidance, mental health visits, work-life support, and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.