Patient Access Representative - Women's Health
About The Position
The Patient Access Representative provides front-line support to the Women's Health department by coordinating and completing office activities effectively and efficiently. The role greets and registers incoming patients, supports patient checkout, and schedules future appointments as needed. Work is typically performed in an office environment, with scheduled hours of 7:45 a.m. to 4:15 p.m. The position is based at Geisinger Medical Center (GMC) and is scheduled for 40 hours per week. The representative checks patients in, verifies demographics and insurance information, completes required disclosures and forms, communicates financial obligations, and collects payments as appropriate. The role also schedules follow-up services, processes patient and physician messages, resolves account work queues, maintains medical records, and assists with referrals and pre-certifications. Employees are accountable for meeting job-specific obligations and following organizational policies and procedures.
Requirements
- High school diploma or GED.
- Skills in clerical work, communication, customer service, and confidentiality.
Nice To Haves
- At least 1 year of related work experience.
Responsibilities
- Check patients in for appointments and accurately verify demographic information.
- Complete check-in procedures, monitor patient wait times, communicate updates to patients, and provide kiosk support where applicable.
- Apply insurance guidelines and rank primary, secondary, and tertiary coverage; interpret insurance responses.
- Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
- Explain patients’ financial obligations and collect fees, copays, deductibles, or coinsurance as appropriate.
- Explain and complete required regulatory forms with patients.
- Schedule follow-up appointments, including specialty or ancillary services when possible.
- Process messages from multiple channels concerning appointment, referral, prescription, and complaint requests from patients or physicians.
- Notify patients or guarantors of anticipated financial responsibility and collect payments as appropriate.
- Post cash according to department guidelines.
- Independently work account queues to ensure timely resolution.
- Meet productivity and quality performance expectations.
- Maintain and release medical records accurately.
- Assist with referrals and pre-certifications at the time of the encounter.
- Maintain and use patient recall and reschedule lists appropriately.
Benefits
- Health, dental, and vision benefits starting on day one.
- Three medical plan choices, including an expanded network for out-of-area employees and dependents.
- Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
- Company-paid life insurance and short- and long-term disability coverage.
- 401(k) plan with automatic Geisinger contributions.
- Paid time off plan with accrual.
- Up to $5,000 in tuition reimbursement per calendar year.
- MyHealth Rewards wellness program with a financial incentive.
- Adoption and fertility assistance, parental leave pay, military leave pay, and discounted backup care through a Care.com membership.
- Employee Assistance Program with care referrals, free legal guidance, mental health visits, work-life support, and digital self-help tools.
- Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
