Patient Access Representative

Essentia Health • Bismarck, ND

3d • Onsite

About The Position

This position greets customers and facilitates patient registration in a timely, professional, and courteous manner. It gathers demographic, financial, and minimum health information from patients or their representatives through face-to-face and virtual interactions, providing the information and documents needed for appropriate care and accurate, compliant registration and billing. The representative serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. The role also includes completing patient checkout, scheduling physician-ordered follow-up appointments, and providing cost estimates and itineraries for upcoming appointments.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information needed to support appropriate care.
• Obtain copies of insurance cards and other identification, and update patient information in the medical record as necessary.
• Collect point-of-service information and payments, including identifying and collecting copayments and down payments.
• Reconcile the cash drawer and report daily deposit records related to copayment collections.
• Maintain assigned work queues according to supervisor instructions and guidance.
• Interact positively and caringly with patients, coworkers, and others to provide a high level of customer service.
• Answer incoming phone calls, schedule appointments, and refer matters to the clinical team as needed.
• Complete patient checkout, schedule physician-ordered follow-up appointments, and provide cost estimates and itineraries for upcoming appointments.
• Sanitize registration equipment between uses and restock basic supplies.
• Perform other clerical duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed