Patient Access Representative

U.S. Urology Partners•Syracuse, NY

About The Position

The Patient Access Representative greets and assists patients promptly, courteously, and professionally, and answers incoming telephone calls in the same manner. The representative is cross-trained in reception to provide sufficient coverage. Duties may vary by office location and department structure. The role handles patient check-in and checkout, appointment and general inquiries, chart review and maintenance, scanning and sorting in the EMR system, insurance verification and updates, and patient payments. Travel to other clinics may be needed; travel is primarily local during the business day.

Requirements

High school diploma.
One year of experience working in a medical practice or health insurance organization.
Interact professionally and positively with patients, colleagues, managers, and the executive team.
Demonstrate maturity, integrity, loyalty, and creativity, and maintain strict confidentiality and HIPAA compliance.
Excellent verbal and written communication skills.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Thorough knowledge of computer information systems.

Nice To Haves

Prior experience using EMR systems.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Handle the patient check-in and checkout process effectively.
Answer calls about appointment times, patient requests, and general inquiries within the scope of the position.
Review patient charts before upcoming appointments for accuracy and ensure required information is available for the physician.
Scan and sort materials within the EMR system.
Verify and update patients’ current insurance information.
Collect patient payments.
Cross-train in all aspects of reception to provide coverage.
Travel to other clinics as needed.
Perform other duties as assigned.