Patient Services Representative - Women's Health

Lifepoint Health • Hendersonville, TN

6h • Onsite

About The Position

Highpoint Women’s Health, with locations in Gallatin and Westmoreland, provides compassionate, patient-centered care in a welcoming and supportive environment. The Patient Services Representative is a professional first point of contact who supports front-office operations and helps create a positive patient experience. The role flexes between patient check-in and check-out according to patient volume and team needs, and may include cross-training or floating to another practice after becoming fully proficient at the home location.

The position verifies patient demographic, insurance eligibility, and PCP information; schedules appointments; manages calls and patient messages; collects payments; maintains electronic medical records; and completes front-office documentation. The representative monitors workflow, assists teammates, and responds attentively to patients’ needs while prioritizing care and safety. Other administrative and clerical duties may be assigned.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is located at Highpoint Women’s Health, 300 Steam Plant Rd #270, Gallatin, Tennessee.

Requirements

• High school diploma or equivalent.
• Previous medical office/front-office experience is strongly preferred due to the pace and complexity of the practice.
• Working knowledge of patient registration, insurance verification, and medical office workflows.
• Ability to accurately collect and process patient payments, including credit card and cash transactions.
• Strong customer service and interpersonal skills with a patient-first mindset.
• Ability to work effectively in a consistently fast-paced, high-volume environment with limited downtime.
• Strong attention to detail and ability to accurately retain and apply training and established processes.
• Ability to recognize changing workflow needs and proactively assist teammates without continual direction.
• Ability to work independently while functioning effectively as part of a larger team.
• Positive, professional demeanor and strong communication skills.
• Critical-thinking and problem-solving skills, including the ability to prioritize competing responsibilities.

Nice To Haves

• Approximately 2 years of medical office experience.
• Previous experience with patient check-in/check-out, insurance verification, and scheduling.
• Previous experience using an electronic medical record or practice management system.
• Experience in a busy physician-practice environment.

Responsibilities

• Serve as a welcoming, professional first point of contact for patients and visitors.
• Support patient check-in and check-out, shifting between the two areas based on patient volume and team needs.
• Verify patient demographic and insurance information, including insurance eligibility and appropriate PCP information.
• Schedule patient appointments and assist with general front-office scheduling needs.
• Answer and manage incoming telephone calls and patient messages in a timely, professional manner.
• Collect patient co-pays and other applicable payments at the time of service using credit card and cash processes.
• Provide established Good Faith Estimate information to patients when applicable.
• Maintain accurate patient information in the electronic medical record and complete applicable front-office documentation.
• Scan and upload appropriate documentation into patient electronic charts.
• Monitor front-office workflow and proactively assist teammates when check-in or check-out becomes backed up.
• Provide compassionate, attentive service and recognize when a patient needs immediate assistance, prioritizing patient care and safety.
• Collaborate with providers and fellow team members to create an efficient, positive patient experience.
• Cross-train or float to another practice after becoming fully proficient at the home location, as needed.
• Perform additional administrative and clerical duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED