Patient Services Representative - Almara Women's Health | OGI, Maple Grove

Revo Health•Maple Grove, MN

3d•Onsite

About The Position

The Patient Services Representative supports patient registration, check-in, and phone services at Almara Women's Health | Obstetrics, Gynecology & Infertility's fertility clinic in Maple Grove. This full-time position is scheduled Monday through Friday, 8:30 AM to 5:00 PM, and every 11th Saturday. The role includes greeting and registering patients, collecting payments and insurance details, verifying coverage, scheduling appointments, preparing charts, and communicating relevant information to patients, families, and staff. Almara Women's Health is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians. The organization states its mission is to give patients more control over their healthcare.

Requirements

High school diploma, GED, or equivalent.
Customer service experience required.
Ability to comply with company policies, procedures, practices, and business ethics guidelines.
Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
Prompt and reliable attendance.
Ability to work efficiently and productively, handle interruptions appropriately, and meet deadlines.
Ability to prioritize workload effectively.
Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions.
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet and register patients; collect copayments, prepayments, insurance information, and photo identification.
Verify and document insurance information in accordance with current business practices.
Schedule new and existing patients accurately and promptly in the current practice management system.
Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
Prepare and manage charts.
Answer patient calls, schedule appointments, and direct calls as appropriate.
Maintain working knowledge of healthcare plan requirements and health plan networks.
Maintain timely communication with patients, families, and staff.
Perform other duties as assigned.

Benefits

$750 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
Medical plan with maternity bundle for employees working at least 30 hours per week (60 hours per pay period).
Dental insurance for employees working at least 30 hours per week (60 hours per pay period).
Vision insurance for employees working at least 30 hours per week (60 hours per pay period).
Tuition reimbursement for employees working at least 30 hours per week (60 hours per pay period).
401(k) with profit sharing, available to all employees regardless of hours.
Employee Assistance Program, available to all employees regardless of hours.
Lifetime Fitness Subsidy, available to all employees regardless of hours.
Car rental discounts, available to all employees regardless of hours.
Home, auto, and pet insurance savings programs, available to all employees regardless of hours.