Patient Services Representative - Almara Women's Health I Haugen OBGYN, Edina

Revo Health • Edina, MN

2d • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties, at Almara Women's Health I Haugen OBGYN in Edina. This is a full-time position scheduled Monday through Friday, 8:00 AM to 4:30 PM. Almara Women's Health is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, and business ethics guidelines.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions appropriately, and meet deadlines.
• Ability to prioritize workload effectively.
• Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift; frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents, auditory ability to participate clearly in phone or video calls, and manual dexterity to operate standard office equipment.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect copayments, pre-payments, insurance information, and photo identification for incoming patients.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in practice management systems.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts, including preparation for outreach events.
• Maintain working knowledge of healthcare plan requirements and health plan networks.
• Communicate in a timely manner with patients, families, employers, and clinic staff.
• Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.

Benefits

• Medical plan (with Maternity Bundle), dental plan, and vision plan for employees working at least 30 hours per week (60 hours per pay period).
• Tuition reimbursement for employees working at least 30 hours per week (60 hours per pay period).
• 401(k) profit sharing, available to all employees regardless of hours worked.
• Employee Assistance Program, available to all employees regardless of hours worked.
• Lifetime Fitness Subsidy, available to all employees regardless of hours worked.
• Car rental discounts, available to all employees regardless of hours worked.
• Home, auto, and pet insurance savings programs, available to all employees regardless of hours worked.
• Additional benefits are offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED