Patient Services Representative OBGYN

Corewell Health • Grand Rapids, MI

3d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will provide registration, concierge, and clerical services as part of a team, helping deliver healthcare service to patients. This role is in the OBGYN department at the 3800 Lake Michigan location in Grand Rapids. It is a full-time, day-shift position with a Monday-through-Friday schedule, 36 scheduled hours per week, and work hours of 7:30 a.m. to 5:00 p.m. There are no weekend shifts.

The role handles complex patient and customer problems, including discerning how to register patients in treatment rooms. Administrative work includes patient check-out, scheduling appointments and referrals, coordinating procedures, surgeries and tests, reviewing incoming referral records, maintaining provider templates, using external referral portals, and reconciling deposits across departments. The representative also assists with insurance authorizations and denials or appeals, manages complex EMR/EHR scanning and fax uploads to EPIC, and trains new team members using standard work. The representative may perform Patient Services Representative, Associate duties when needed, and participates in safety initiatives and required safety competencies.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, including using high-level discernment when registering patients in treatment rooms.
• Assist with patient check-out.
• Schedule patient appointments, incoming and outgoing referrals, in-office procedures, surgeries, and tests.
• Review medical records for incoming referrals.
• Maintain and modify provider templates.
• Navigate external patient referral portals.
• Reconcile multidepartment deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained.
• Assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use Right Fax to fax and upload documents to EPIC.
• Train new team members using standard work.
• Perform Patient Services Representative, Associate duties when necessary.
• Participate in safety initiatives and risk-mitigating measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection.
• Optional home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED