Patient Services Representative-ObGyn Clinic

Carle Health•Urbana, IL

About The Position

The Patient Services Representative 1 coordinates and participates in duties associated with daily clinic preparation, patient identification and check-in, charge posting, cash management, and basic patient appointment scheduling. The role conveys a positive image and provides information to ensure patients’ needs are met. The representative supports patient check-in and check-out, registration and account setup, phone calls, and other clinic operations. They manage incoming patient-care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls. The role also involves applying insurance coverage rules and completing mandatory insurance training and ongoing competency refreshers.

Requirements

General office equipment experience.
Basic computer skills.
Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits.
Successful completion of mandatory insurance training and ongoing competency refreshers.

Responsibilities

Coordinate and participate in daily clinic preparation, including patient identification, check-in and check-out, charge posting, cash management, appointment scheduling, patient registration, account setup, and phone calls.
Use the telephone system competently and take and deliver messages to physicians, nurses, and others.
Report medical information obtained from patients and referring physicians accurately, completely, and in a timely manner.
Distribute messages according to practice communication standards.
Conduct oneself responsibly and professionally as a role model.
Manage incoming patient-care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
Apply insurance coverage rules, including eligibility, network coverage, and benefits requirements.
Complete mandatory insurance training and ongoing competency refreshers.