Patient Service Representative (PSR) I - OBGYN Clinic
About The Position
The Patient Service Representative provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payments at the time of service and entering accurate, current billing information into the patient accounting system. The representative also supports clinical staff by maintaining accurate medical records. As a member of the ambulatory care team at Advocate Medical Group’s Summit OB-GYN clinic, the representative assists patients who arrive for appointments or contact the clinic by phone or in person. They provide information about appointments, tests and procedures, bills and charges, referrals, and other matters; enter patient and payer billing information; follow up on missing information; and uphold standards for accurate and timely medical records.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person.
- Respond to patient requests for appointments and information about tests and procedures, bills and charges, referrals, and other matters.
- Collect payments at the time of service.
- Enter accurate and up-to-date patient and payer billing information into the patient accounting system.
- Follow up accurately on missing billing information.
- Support clinical staff by maintaining accurate and timely medical records.
- Perform general office duties, including scheduling, coding, registration, and billing.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay, such as shift and on-call pay, based on the teammate’s job.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
