Patient Service Representative (PSR) I - Clinic
About The Position
The Patient Service Representative provides efficient, effective, quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payment at the time of service and entering accurate, up-to-date billing information into the patient accounting system. The representative also assists clinical staff in maintaining accurate medical records. As part of the ambulatory care team, the representative supports providers and connects with patients to help ensure a seamless, compassionate experience. This includes assisting patients who arrive for appointments or contact the clinic by phone or in person with appointment requests and questions about tests and procedures, bills and charges, referrals, and other matters. The role also requires accurate entry and follow-up of patient and payer billing information and adherence to medical-record standards. The position is per diem and part time, with availability to cover at least one eight-hour shift per pay period. Shifts include a first shift from 6:45 a.m. to 3:15 p.m. and a second shift from 11:30 a.m. to 8 p.m.; weekend and holiday availability is required. The role is based at Advocate Medical Group’s Waukesha clinic.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Availability to cover at least one eight-hour shift per pay period, including weekends and holidays.
- Ability to function in a high-volume, multitask environment and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without assistance. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person.
- Assist patients with appointments and questions about tests and procedures, bills and charges, referrals, and other matters.
- Perform general office duties, including scheduling, coding, registration, and billing.
- Collect payments at the time of service to help maximize revenue.
- Enter accurate, up-to-date patient and payer billing information and follow up on missing information.
- Uphold practice and medical-group standards for accurate and timely medical records.
- Assist clinical staff in maintaining accurate medical records.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay, such as shift and on-call pay, based on the teammate’s job.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career development programs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
