Patient Service Representative (PSR) I
About The Position
The Patient Service Representative (PSR) I role is a part-time position within Advocate Medical Group (AMG), which is part of Advocate Health. AMG has over 350 locations in Illinois and Wisconsin, offering a wide range of specialties. The PSR will provide efficient, effective, and quality customer service and practice support through general office duties including scheduling, coding, registration, and billing. The role aims to maximize revenues by collecting payments at the time of service and entering accurate billing information. The PSR will also assist clinical staff in maintaining accurate medical records. This position is part of a collaborative, patient-focused environment.
Requirements
- High school diploma or equivalent.
- One to two years related customer service experience.
- Experience handling difficult callers/customers/patients.
- Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Must lift up to 35 pounds without help.
Responsibilities
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
