Patient Service Representative (PSR) I - Clinic

Advocate Health and Hospitals Corporation • Waukesha, WI

5d • Onsite

About The Position

The Patient Service Representative (PSR) I provides efficient, effective, quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payments at the time of service and entering accurate, up-to-date billing information into the patient accounting system. It also supports clinical staff in maintaining accurate medical records.

As a member of the ambulatory care team at Advocate Medical Group, the PSR supports providers, connects with patients, and helps create a seamless, compassionate experience. The position serves patients arriving for appointments and people who call or visit to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The PSR enters patient and payer billing information at the time of service, follows up on missing information, and upholds medical record standards.

This is a per diem role with no benefits eligibility listed. The schedule requires availability to cover at least one 8-hour shift per pay period, including first shifts from 6:45 a.m. to 3:15 p.m. and second shifts from 11:30 a.m. to 8 p.m., as well as weekends and holidays. The work involves a high-volume, multitasking environment, possible exposure to ill patients, and working with demanding customers under stressful conditions. The role requires lifting up to 35 pounds without assistance; patient-handling equipment and another associate are expected for patient lifts over 35 pounds or when a patient cannot assist, when available.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without help.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments and to those who call or visit in person.
• Schedule appointments and provide information about tests and procedures, bills and charges, referrals, and other matters.
• Perform general office duties, including scheduling, coding, registration, and billing.
• Collect payment at the time of service to help maximize revenue.
• Enter accurate patient and payer billing information at the time of service and follow up on missing information.
• Support clinical staff and uphold medical group standards for accurate and timely medical records.

Benefits

• The role is listed as not benefits eligible. The posting describes Advocate Health benefits and rewards, with eligibility potentially depending on FTE or employment status: paid time off programs; medical, dental, vision, life, and short- and long-term disability benefits; flexible spending accounts for eligible health care and dependent care expenses; adoption assistance and paid parental leave; defined contribution retirement plans with employer match; financial wellness programs; and an Educational Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED