Patient Service Representative (PSR) - Clinic

Advocate Health•Chicago, IL

1d•$20 - $30

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payment at the time of service and entering accurate, current billing information into the patient accounting system. It also supports clinical staff by maintaining accurate medical records. As a member of the ambulatory care team, the PSR assists patients who arrive for appointments or contact the clinic for appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role ensures billing information for patients and payers is entered at the time of service, follows up on missing information, and upholds medical-record standards. This position supports a multispecialty clinic serving Family Practice, Internal Medicine, OBGYN, Physical Therapy, and Cardiology. The schedule consists of 8-hour shifts within varying hours of 7:00 AM–7:00 PM Monday through Thursday and 7:00 AM–5:00 PM Friday, with one Saturday per month from 7:30 AM–12:30 PM. The teammate is required to close one day per week.

Requirements

High school diploma or equivalent.
One to two years of related customer service experience.
Experience handling difficult callers, customers, or patients.
Ability to function in a high-volume, multitasking environment and in a crowded or closely shared workspace.
Ability to work under stressful conditions with demanding customers.
Ability to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.

Nice To Haves

Bilingual Spanish/English.

Responsibilities

Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic in person or by telephone.
Assist patients with appointment requests and questions about tests and procedures, bills and charges, referrals, and other matters.
Perform general office duties, including scheduling, coding, registration, and billing.
Collect payments at the time of service to help maximize revenue.
Enter accurate, up-to-date patient and payer billing information into the patient accounting system.
Follow up on missing billing information.
Support clinical staff by maintaining accurate and timely medical records and upholding practice and medical-group standards.
Work one Saturday per month and close on one day per week.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined-contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift or on-call pay, based on the teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Programs that invest in career development.