Patient Service Representative (PSR) I - OBGYN Clinic

Advocate Health and Hospitals Corporation•Summit, WI

2d•Onsite

About The Position

The Patient Service Representative (PSR) I provides efficient, effective, quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payment at the time of service and entering accurate, current billing information into the patient accounting system. The representative also supports clinical staff in maintaining accurate medical records. As a key member of the ambulatory care team, the PSR supports providers and connects with patients to help ensure a seamless, compassionate experience. This position is with the OB-GYN clinic in Summit, Wisconsin, and works Monday through Friday from 8:30 a.m. to 5:00 p.m., 40 hours per week.

Requirements

High school diploma or equivalent.
One to two years of related customer service experience.
Experience handling difficult callers, customers, or patients.
Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace.
Ability to work under stressful conditions with demanding customers.
Ability to lift up to 35 pounds without assistance.
For patient lifts over 35 pounds, or when a patient cannot assist with the lift, use patient-handling equipment with at least one other associate when available.

Responsibilities

Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
Enter patient and payer billing information at the time of service and follow up accurately on missing information.
Collect payment at the time of service.
Enter accurate, up-to-date patient billing details, including address and insurance coverage, into the patient accounting system.
Uphold practice and medical group standards for accurate and timely medical records.
Assist clinical staff in maintaining accurate medical records.
Perform general office duties, including scheduling, coding, and registration.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Programs that invest in career development.
Potential annual increases based on performance.
Premium pay, such as shift or on-call pay, based on the teammate's job.
Incentive pay for select positions.