Clinic Service Representative-OBGYN

Henry Ford Health•Macomb Township, MI

2d•Onsite

About The Position

Under general supervision, the Clinic Service Representative follows standard operating procedures for patient registration activities, including reception, face-to-face check-in and check-out, preregistration, insurance verification, cash collections, chart reconciliation, and patient discharge. The representative is the first point of contact for patients and helps provide a smooth, welcoming experience while supporting clinic staff and medical professionals. The role contributes to an organized, efficient clinic environment and a culture of service excellence for all customer groups. The position is based at the Northsite GYN Practice in Warren, Michigan.

Requirements

High school diploma or equivalent.
Ability to perform calculations, complete forms, and extensively use computer information systems.
Strong interpersonal skills for communicating effectively with patients, visitors, and staff.
Ability to multitask, work in a fast-paced environment, and manage frequent interruptions.
Basic computer skills, including navigating software, using email, and logging in and out of systems.
Dependability, teamwork, adaptability, and strong communication, organizational, and problem-solving skills.

Nice To Haves

Familiarity with a clinic environment.
Experience working with diverse populations and age groups.
Prior experience in a medical office, ambulatory care setting, or physician practice.
Experience with scheduling, insurance verification, registration, and electronic medical records (EMR).

Responsibilities

Greet and check in patients, completing accurate registration and verifying insurance information.
Handle cash collections and discuss general financial responsibilities with patients, referring them to the Customer Service Center when needed.
Reconcile patient charts and manage patient discharge processes.
Collaborate with clinic staff, medical professionals, and patients to meet diverse needs in a fast-paced environment.
Provide exceptional customer service and contribute to a culture of service excellence.
Perform patient reception, check-out, and preregistration activities according to standard operating procedures.