Patient Services Associate - OBGYN

Ohio State University Physicians•Gahanna, OH

1d•$17 - $25

About The Position

Ohio State University Physicians is hiring a Patient Services Associate for its OBGYN services. The role coordinates and provides patient support, including answering and directing calls, greeting patients and visitors, maintaining medical records in electronic or paper systems, assisting with scheduling, performing office functions, and handling patient payments when applicable. Lead positions additionally assist management with day-to-day operations. The associate supports patient registration and check-in, manages calls and messages, assists with check-out and follow-up arrangements, monitors patient wait times, and handles correspondence, referrals, records, and other administrative tasks. Depending on assignment, the role may include cash drawer reconciliation and deposits, insurance pre-certifications, and travel to other clinical facilities to meet staffing needs.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Skill in problem solving and ability to manage multiple priorities.
Ability to convey information both in writing and verbally.
High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

Greet patients and visitors; register and check in patients; update demographic and insurance information in the computer system.
Answer patient calls, take and relay messages or scripted care directions, respond to patient and staff inquiries, and communicate with referring physician offices.
Perform check-out processes, including collecting co-pays, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled where applicable; document activities appropriately.
Monitor patient wait times and notify the appropriate staff member of excessive waits as defined by the clinic.
Open and route incoming mail; distribute correspondence, reports, and office supplies; and mail form letters.
Track and record patient information or program data where applicable.
Request and handle referrals and medical records from referring offices for new patient appointments.
Schedule appointments when directed.
Where assigned, maintain the cash drawer, reconcile daily cash, prepare bank deposits, and complete the paperwork needed to facilitate and track deposits.
Contact insurance companies and obtain registration or procedural pre-certifications as required by patients’ insurance or managed care providers, as assigned.
Use job-related software and systems to perform work functions.
Travel to other clinical facilities if needed to accommodate staffing levels.
Maintain attendance, punctuality, professionalism, attention to detail, cooperation, and politeness toward co-workers, supervisors, customers, vendors, and patients.
Perform other duties or special projects as assigned.
For Lead positions, assist management in leading day-to-day operations.