Patient Concierge, Obgyn

St. Luke's University Health Network • Lansdale, PA

1d

About The Position

The Patient Concierge serves as a passionate patient advocate, creating a unique and exceptional patient experience and promoting a patient-centric culture while facilitating practice-based administrative and patient support services. The role supports patients through courteous, prompt interactions and a range of clerical and operational services at an OB-GYN practice.

Requirements

• High school graduate or equivalent.
• Excellent communication, facilitation, and presentation skills.
• Focused on compliance.
• Demonstrates continuous growth.
• Quality-driven and service-oriented.
• Excels at time management.
• Ability to communicate concisely and clearly with patients.
• Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset.

Nice To Haves

• Graduation from an administrative training program.
• At least one year of practice-based experience or experience in a similar healthcare setting.
• Customer service experience.

Responsibilities

• Engage patients politely, promptly, and compassionately during all practice-based interactions.
• Perform patient-facing clerical services, including check-in, patient consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, appointment and testing scheduling as applicable, point-of-service payment collection, and responding to inquiries such as form and medical record requests.
• Provide waiting-room concierge service and hands-on support for patients using the kiosk check-in process.
• Facilitate practice opening and closing procedures; maintain practice cleanliness; process incoming mail and deliveries; manage and reconcile cash; and promptly scan and index incoming faxes.
• Support other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partner with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly connect Access Center Clinical Triage Specialists with practice-based care team members for time-sensitive clinical inquiries.
• Anticipate and address patient needs with a solution-oriented and creative mindset, partnering with other organizational team members and departments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED