Patient Services Representative - Medical Center Enterprise OBGYN

Community Health Systems Professional Services Corporation • Enterprise, AL

2h • Onsite

About The Position

The Patient Services Representative provides front desk and administrative support for MCE OBGYN in Enterprise, Alabama, helping ensure smooth clinic operations and a positive patient experience. The role works closely with patients, providers, and clinic staff while following organizational policies and HIPAA standards.

Responsibilities include patient registration and check-in/check-out, insurance verification, appointment scheduling, collecting and posting payments, completing required patient paperwork, assisting with charge entry, responding to patient communications, monitoring the waiting room, and providing general administrative support. The position also includes daily lobby walk-throughs, attendance expectations, and compliance with organizational policies and standards.

The clinic operates Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 12:00 PM. An associate degree in Healthcare Administration, Business, or a related field is preferred. Applicants must be authorized to work in the United States; immigration sponsorship is not available now or in the future.

Requirements

• 0–1 years of experience in a clinic, medical office, or similar healthcare setting required.
• Proficiency in EMR systems and Microsoft Office Suite.
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Familiarity with HIPAA regulations and ability to maintain patient confidentiality.
• Basic cash handling and reconciliation skills.
• Problem-solving abilities to address and resolve patient or operational issues.
• Must be authorized to work in the U.S. for an employer; immigration sponsorship is not available now or in the future.

Nice To Haves

• Associate degree in Healthcare Administration, Business, or a related field.
• Experience in patient services, billing, or front desk operations.

Responsibilities

• Register new and returning patients in the clinic EMR, ensuring information is accurate and complete.
• Check patients in and out, collect and post time-of-service payments, including copays, deductibles, and outstanding balances.
• Verify and update patient demographic information and insurance eligibility, and scan insurance cards at every visit.
• Ensure patients complete and sign required consents, PHI forms, and other treatment-related paperwork.
• Schedule, confirm, and manage appointments, documenting cancellation or rescheduling reasons in the EMR.
• Assist with charge entry at checkout and ensure daily charges are completed promptly following provider coding and encounter closure.
• Respond professionally and promptly to patient inquiries, phone calls, and messages in accordance with clinic communication guidelines.
• Monitor waiting room areas, address patient concerns, and support patient satisfaction and timely services.
• Conduct daily walk-throughs of patient lobbies to check cleanliness and report maintenance or safety concerns to clinic management.
• Provide general administrative support to clinic staff and providers as needed.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Generous paid time off and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits including pet insurance, identity protection, and legal insurance.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree