Patient Services Representative - Almara Women's Health I Haugen OBGYN, Edina

Revo Health • Edina, MN

3d • $39,830 - $59,015 • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties. This is a full-time role based at the Edina location, working Monday through Friday from 8:00 AM to 4:30 PM. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions, meet deadlines, and prioritize workload effectively.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to use logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; and manual dexterity to operate standard office equipment.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect copayments, prepayments, insurance information, and photo ID.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in practice management systems.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts, including preparation for outreach events.
• Maintain working knowledge of health plan requirements and health plan networks.
• Communicate promptly with patients, families, employers, and clinic staff.
• Rotate through switchboard operator duties, including accepting, handling, and transferring calls; arranging interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.

Benefits

• Medical plan with maternity bundle for employees working 30 or more hours per week (60 hours per pay period).
• Dental and vision plans for employees working 30 or more hours per week (60 hours per pay period).
• Tuition reimbursement for employees working 30 or more hours per week (60 hours per pay period).
• 401(k) profit sharing for all employees, regardless of hours worked.
• Employee Assistance Program for all employees.
• Lifetime Fitness Subsidy for all employees.
• Car rental discounts for all employees.
• Home, auto, and pet insurance savings programs for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED