Patient Services Representative - Almara I Maternal Fetal Consultants

Revo Health • Edina, MN

1d • Onsite

About The Position

The Patient Services Representative supports patient registration and check-in as well as clinical support duties for Almara Women's Health, an operating division of Infinite Health Collaborative (i-Health). This is a full-time position at the Edina location, Monday through Friday from 7:45 AM to 4:15 PM.

The role involves greeting and registering patients, collecting payments and insurance information, scheduling appointments, communicating visit details, and preparing and managing charts. The representative also maintains knowledge of health plan requirements and networks, communicates with patients and clinic staff, and rotates switchboard duties, including call handling, interpreter coordination, and patient referrals. Other duties may be assigned.

The position requires reliable attendance, efficient and organized work, professional communication, and compliance with company policies and applicable laws and regulations. The employee must be able to perform the physical activities and office-equipment tasks described in the posting. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift, and to frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate clearly in phone or video calls.
• Manual dexterity to operate standard office equipment such as a computer, phone, and printer.
• Ability to comply with company policies and applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Ability to demonstrate prompt and reliable attendance, work efficiently, manage interruptions, meet deadlines, prioritize workload, and communicate professionally.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo identification from incoming patients.
• Verify and document insurance information in accordance with current business practices.
• Schedule new and existing patients accurately and promptly in practice management systems.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts, including preparation for outreach events.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Communicate in a timely manner with patients, families, employers, and clinic staff.
• Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
• Maintain prompt and reliable attendance, work efficiently, manage interruptions, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• Medical plan with maternity bundle, for employees working at least 30 hours per week (60 hours per pay period).
• Dental plan, for employees working at least 30 hours per week (60 hours per pay period).
• Vision plan, for employees working at least 30 hours per week (60 hours per pay period).
• Tuition reimbursement, for employees working at least 30 hours per week (60 hours per pay period).
• 401(k) profit sharing, available to all employees regardless of hours worked.
• Employee Assistance Program, available to all employees regardless of hours worked.
• Lifetime Fitness Subsidy, available to all employees regardless of hours worked.
• Car rental discounts, available to all employees regardless of hours worked.
• Home, auto, and pet insurance savings programs, available to all employees regardless of hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED