Patient Services Representative - Almara I Maternal Fetal Consultants

Revo Health • Edina, MN

2d • $39,830 - $59,015 • Onsite

About The Position

The Patient Services Representative at Almara I Maternal Fetal Consultants is responsible for patient registration and check-in, along with clinical support duties. This is a full-time role based at the Edina location, Monday through Friday, 7:45 AM to 4:15 PM.

Almara Women's Health is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians. i-Health's mission is to give patients more control over their healthcare.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Ability to lift up to 50 pounds independently frequently and up to 100 pounds with assistance occasionally.
• Ability to stand, walk, bend, and move continuously throughout the shift; frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate clearly in phone or video calls.
• Manual dexterity to operate standard office equipment such as a computer, phone, and printer.

Nice To Haves

• Administrative or medical office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo identification from incoming patients.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in practice management systems.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts, including preparation for outreach events.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Communicate promptly with patients, families, employers, and clinic staff.
• Rotate through switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
• Maintain prompt and reliable attendance; work efficiently, handle interruptions, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in face-to-face, telephone, and email interactions; apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage with a maternity bundle, dental and vision plans, and tuition reimbursement.
• All employees, regardless of hours, are eligible for 401(k) profit sharing, an Employee Assistance Program, a Lifetime Fitness subsidy, car rental discounts, and home, auto, and pet insurance savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED