Patient Services Representative - Almara Women's Health | OGI, Edina

Revo Health • Edina, MN

3d • Onsite

About The Position

The Patient Services Representative works at Almara Women's Health | Obstetrics, Gynecology & Infertility, an operating division of Infinite Health Collaborative (i-Health). The position is based at the Edina clinic, with work at the Maple Grove location every 11th Saturday. The role handles patient registration and check-in, patient phone calls, scheduling, chart preparation, and communication with patients, families, and staff.

This is a full-time position, Monday through Friday from 8:30 AM to 5:00 PM, with an additional Saturday shift at the Maple Grove location every 11th Saturday. The work setting is a clinic.

Requirements

• High school diploma, GED, or equivalent.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
• Professional and respectful communication skills for in-person, phone, and email interactions.
• Ability to use logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

• Knowledge of medical terminology.

Responsibilities

• Greet and register patients and complete check-in.
• Collect co-payments, pre-payments, insurance information, and photo identification.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the current practice management system.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Answer patient calls, schedule appointments, and direct calls as appropriate.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
• Maintain prompt and reliable attendance, work efficiently, handle interruptions, meet deadlines, and prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• A $750 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Medical plan with Maternity Bundle, dental, and vision plans for employees working 30 or more hours per week (60 hours per pay period).
• Tuition reimbursement for employees working 30 or more hours per week (60 hours per pay period).
• 401(k) with profit sharing for all employees, regardless of hours worked.
• Employee Assistance Program for all employees, regardless of hours worked.
• Lifetime Fitness Subsidy for all employees, regardless of hours worked.
• Car rental discounts for all employees, regardless of hours worked.
• Home, auto, and pet insurance savings programs for all employees, regardless of hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED