Patient Services Representative - Behavioral Health
About The Position
The Patient Services Representative provides reception, clerical, and organizational support to Evergreen Health’s Center for Behavioral Health. The role collaborates with team members to support a patient-focused approach to care and provides a positive, welcoming, customer service-oriented experience for patients. The representative serves as receptionist for the Behavioral Health practice, directs clients and patients in the office, handles incoming calls, schedules new and existing patients according to established procedures, and checks patients in and out using the EMR system while verifying demographic and healthcare personal information. The role also captures referral information from community healthcare providers, identifies co-managed patients, screens visitors and telephone calls, date stamps and routes medical documentation and paperwork, initiates patient requests, and retrieves packages, deliveries, and mailings when requested.
Requirements
- High school diploma or GED.
- Ability to communicate clearly and professionally in writing and verbally.
- Attention to detail and computer efficiency.
- Excellent typing and editing/proofreading skills.
- Awareness of and sensitivity to issues and health disparities faced by underserved populations.
Nice To Haves
- Strong knowledge of medical and behavioral health terminology.
- Experience with EMR (Electronic Medical Records) systems.
- Bilingual English/Spanish.
Responsibilities
- Serve as receptionist for the Behavioral Health practice, direct clients and patients in the office, and handle incoming calls.
- Provide patients with a positive, welcoming, customer service-oriented experience.
- Schedule new and existing patients according to proper procedures and protocols.
- Check patients in and out using the EMR system and verify patient demographics and healthcare personal information.
- Capture necessary referral information from community healthcare providers and identify co-managed patients.
- Screen visitors and telephone calls; date stamp incoming medical documentation and paperwork.
- Route calls to the appropriate area within the practice and initiate patient requests.
- Retrieve packages, deliveries, and mailings when requested.
Benefits
- Multiple comprehensive medical health insurance plans to choose from.
- Dental and vision coverage at no cost to the employee.
- Paid Time Off package equaling up to four weeks in the first year.
- 403b with a generous company match.
- Paid parking or monthly metro pass.
- Professional development opportunities.
- Paid lunch breaks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
