Patient Service Representative- Behavioral Health Rockland

MaineHealth • Rockland, ME

6d • Onsite

About The Position

The Patient Service Representative (PSR) supports the Behavioral Health office in Rockland, Maine, helping create a welcoming and compassionate patient experience from check-in to check-out. The role includes greeting patients, answering telephones, scheduling appointments, and performing general office duties as assigned. The PSR also provides administrative and clerical support, maintains accurate records and documentation, and collaborates with team members to support smooth daily operations. This position is 40 hours per week on day shifts. After six months of experience, employees may have an opportunity to advance to a Patient Service Specialist position.

Requirements

• Previous office experience is preferred.
• A high school diploma or GED is preferred.

Nice To Haves

• Medical office experience.
• Proficient computer skills.

Responsibilities

• Greet patients professionally and empathetically.
• Answer telephones.
• Schedule appointments.
• Provide administrative and clerical support for the office.
• Maintain accurate records and documentation.
• Collaborate with team members to support smooth daily operations.
• Perform other general office duties as assigned.

Benefits

• Paid parental leave.
• Flexible work options.
• Student loan assistance.
• Professional development opportunities.
• Well-being resources.
• Comprehensive benefits.
• Recognition programs.
• Career growth opportunities.
• Shift differentials or other incentives, where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED