Patient Service Representative (Behavioral Health)

Urban Health Plan • Bronx, NY

2d • Onsite

About The Position

Under the supervision of the Manager of Behavioral Health, the Patient Services Representative is the first point of contact for patients visiting the Behavioral Health Department. The role provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. The representative greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy while maintaining the waiting room. The role also provides accurate and consistent information, schedules appointments, and resolves patient concerns.

This is an onsite position in the Bronx, New York. The schedule is Monday through Friday, either 9 a.m.–6 p.m. or 8 a.m.–5 p.m., with alternating Saturday shifts and a day off during the week. Compensation is $19.50 per hour based on 40 hours per week ($40,560 annualized).

Urban Health Plan’s mission is to continuously improve community health and quality of life by providing affordable, comprehensive, quality primary and specialty health care and advancing innovative best practices. Its patient-centered, holistic approach continues a tradition established by its founder more than 50 years ago. Urban Health Plan is an equal opportunity employer.

Requirements

• High school diploma or GED.
• At least 1–2 years of experience with clerical or administrative functions, ideally in a health care setting.
• Bilingual English/Spanish proficiency.
• Excellent communication skills and the ability to provide an exceptional patient experience.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet patients and identify their needs.
• Verify insurance information through managed care websites.
• Answer incoming calls and take messages for providers.
• Register patients and assign a PCP when applicable.
• Check and update patient demographic information as needed.
• Schedule and reschedule appointments.
• Help maintain charts and provide administrative support to the department.
• Maintain the waiting room and provide comfort and empathy to patients.
• Provide accurate and consistent information to patients and resolve patient concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED