Supervisor, Behavioral Health Services

Signature Health Inc • Painesville, OH

21h

About The Position

The Supervisor, Behavioral Health Services provides clinical direction and administrative oversight for a team of counseling, case management, and peer support professionals. Reporting to the Manager, Behavioral Health Services, this role oversees a team of 12–15 staff members and helps ensure that patients receive high-quality, effective treatment in a safe and healthy clinical environment. The Supervisor works closely with onsite leadership, supports staff performance and professional growth, and contributes to effective program operations and continuous improvement.

The role also supports crisis management, ethical and regulatory compliance, quality assurance, utilization and level-of-care reviews, program development, and communication with referral sources and designated liaisons. The work is normally performed in an interior office or clinical environment. Standard operating hours generally apply, though evenings and extended hours may be required. Employees must comply with the annual influenza vaccination policy; medical or religious exemption requests may be submitted for review but are not guaranteed approval. The workplace is drug-free, and applicants receiving a conditional offer must pass a pre-employment drug screen.

Requirements

• Master’s degree.
• Valid, unencumbered LISW-S, LPCC-S, or IMFT-S license in Ohio.
• American Heart Association Basic Life Support (BLS) certification.
• High proficiency with computer software, including health information management systems, billing software, insurance websites, and Microsoft Office.
• Ability to comply with the annual influenza vaccination policy, subject to the stated exemption review process.
• Applicants who receive a conditional offer must successfully pass a pre-employment drug screen.
• Ability to perform the position’s essential functions, with reasonable accommodations available upon request absent undue hardship.

Responsibilities

• Supervise and oversee the daily objectives of the Behavioral Health Services team.
• Oversee service provision for 12–15 staff members to support high-quality, effective treatment in a safe and healthy clinical environment.
• Collaborate with onsite leadership to align support and promote efficient program operations.
• Assess and monitor supervisees’ performance, workloads, efficiency, access-to-care practices, clinical competencies, and adherence to policies and procedures.
• Provide ongoing training, coaching, consultation, and support to supervisees.
• Use technology and performance metrics to monitor employee and team performance.
• Document staff progress in clinical supervision logs and performance reviews.
• Provide clinical supervision, when applicable, to staff seeking independent licensure or supervisory designation, in accordance with licensing-board policies and practices.
• Provide professional growth opportunities to supervisees and Behavioral Health teams.
• Lead team meetings and process-improvement initiatives to improve productivity, workflows, and efficiency.
• Work with teams to achieve shared goals while encouraging individual contributions and responsibility.
• Encourage staff participation in meetings and trainings.
• Respond to crisis situations, follow agency emergency protocols, and educate staff on safety protocols and crisis-intervention best practices.
• Follow incident-reporting, patient-rights, grievance, and mandated-reporting procedures.
• Model high ethical standards and help recognize and resolve ethical dilemmas.
• Ensure clinicians work within their scope of practice.
• In consultation with the legal department, guide staff through activities involving the criminal justice or legal system.
• Assist the Manager, Behavioral Health Services with program development.
• Conduct quality peer reviews, utilization reviews, quality assurance, and level-of-care reviews.
• Monitor and ensure compliance with CARF, OMHAS, and professional standards.
• Maintain communication with referral sources and designated liaison persons.
• Assist the Manager, Behavioral Health Services with interviewing prospective employees and onboarding new hires.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match
• HealthJoy, a no-cost online medical and mental-health resource available from Day 1
• Earned paid time off (PTO) program
• Federal Loan Forgiveness Program for eligible roles
• Professional Development Support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager