Manager, Behavioral Health Services

Signature Health Inc • Painesville, OH

21h • Onsite

About The Position

The Manager, Behavioral Health Services reports to the Director, Behavioral Health Services and contributes to client access, engagement, and positive behavioral health outcomes. The role champions an individualized, client-centered approach and manages Behavioral Health Counselors and Case Managers at an assigned location, ensuring the quality of their work and commitment to treatment plans.

The manager oversees daily team operations, staff performance and development, client care operations, treatment planning, documentation, and quality improvement. The role also supports crisis intervention, resolves client grievances, ensures practice complies with licensing and regulatory standards, contributes to service growth strategies, and represents Signature Health’s behavioral health services in the community. Telehealth services may be required.

Work is normally performed in an interior office or clinical environment. Although hours are generally standard, evening and extended hours may be required. The position involves sitting, standing, walking, frequent bending and reaching, repetitive hand movements, and occasional lifting and carrying of items weighing up to 15 pounds. There may be exposure to bloodborne pathogens. Employees must comply with the annual influenza vaccination policy; exemptions may be submitted for review. The workplace is drug-free, and applicants must pass a pre-employment drug screen after a conditional offer.

Requirements

• Master’s degree required.
• Valid, unencumbered Ohio license required: Licensed Independent Social Worker (LISW) or Professional Clinical Counselor (PCC).
• 7–10+ years of experience in the behavioral health field required.
• Extensive experience treating and caring for children, adolescents, and/or adults with mental health and substance use issues.
• Strong clinical skills in developing treatment plans, writing progress notes, and conducting psychosocial assessments.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Proficiency with Microsoft Office products.
• Ability to perform the essential functions of the position satisfactorily, with reasonable accommodations where applicable.
• Compliance with the annual influenza vaccination policy; exemption requests may be submitted for review.
• Successful completion of a pre-employment drug screen after receiving a conditional job offer.

Nice To Haves

• 3–5+ years of supervisory or management success preferred.

Responsibilities

• Manage and oversee daily objectives of the Behavioral Health team at the assigned location.
• Coach and develop team members, oversee individual performance, and support achievement of objectives through the annual review process.
• Provide ongoing communication, teaching, and training to team members.
• Lead team meetings and process improvement initiatives to improve productivity, quality, and efficiency.
• Plan and oversee client care operations and programs, including development of treatment plans and documentation or progress notes.
• Lead behavioral health staff through decision-making, work allocation, supervision, reviews, consultation, training, and support.
• Assist in resolving client grievances related to the Behavioral Health team.
• Provide expertise to team members in crisis intervention.
• Ensure staff practice is within the scope of their licensing or certifying boards.
• Provide clinical training opportunities for ongoing staff development.
• Monitor compliance with legal guidelines, internal policies, and quality standards; ensure clinical documentation is maintained in accordance with OMHAS standards.
• Assist with strategic planning and implementation of growth strategies for behavioral health services at the assigned location.
• Establish and maintain community relationships and represent Signature Health’s behavioral health services at the site.
• Comply with agency policies and procedures and maintain HIPAA requirements, patient confidentiality, and privacy.
• Perform telehealth services when required by Signature Health.
• Complete required compliance training, productivity, and documentation requirements.
• Participate in assigned staff meetings and staff development programs.
• Maintain attendance and punctuality in accordance with Signature Health policies.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match
• HealthJoy, a no-cost online medical and mental health resource available from Day 1
• Robust earned paid time off (PTO) program
• Federal Loan Forgiveness Program for eligible roles
• Professional Development Support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager