Patient Services Representative - Women's Health

Lifepoint Health • Gallatin, TN

1d • Onsite

About The Position

The Patient Services Representative supports the daily operations of Highpoint Women’s Health, serving as a professional first point of contact for patients and visitors. The role supports both patient check-in and check-out, adjusting to patient volume and team needs, and helps provide a positive, compassionate patient experience in a busy practice.

Responsibilities include verifying patient demographic and insurance information, scheduling appointments, managing calls and patient messages, collecting payments, maintaining electronic medical records, and assisting with front-office workflow. The position is based at Highpoint Women’s Health in Gallatin, Tennessee, and may involve cross-training or floating to another practice after proficiency at the home location.

Requirements

• High school diploma or equivalent.
• Previous medical office or front-office experience is strongly preferred because of the pace and complexity of the practice.
• Working knowledge of patient registration, insurance verification, and medical office workflows.
• Ability to accurately collect and process patient payments, including credit card and cash transactions.
• Strong customer service and interpersonal skills with a patient-first mindset.
• Ability to work effectively in a consistently fast-paced, high-volume environment with limited downtime.
• Strong attention to detail and ability to retain and apply training and established processes accurately.
• Ability to recognize changing workflow needs and proactively assist teammates without continual direction.
• Ability to work independently and effectively as part of a larger team.
• Positive, professional demeanor and strong communication skills.
• Critical-thinking and problem-solving skills, including the ability to prioritize competing responsibilities.

Nice To Haves

• Approximately 2 years of medical office experience.
• Previous experience with patient check-in/check-out, insurance verification, and scheduling.
• Previous experience with an electronic medical record or practice management system.
• Experience in a busy physician-practice environment.

Responsibilities

• Serve as a welcoming, professional first point of contact for patients and visitors.
• Support patient check-in and check-out, flexing between areas according to patient volume and team needs.
• Verify patient demographic and insurance information, including insurance eligibility and appropriate PCP information.
• Schedule patient appointments and assist with general front-office scheduling.
• Answer and manage incoming telephone calls and patient messages in a timely, professional manner.
• Collect co-pays and other applicable payments using credit card and cash payment processes.
• Provide established Good Faith Estimate information to patients when applicable.
• Maintain accurate patient information in the electronic medical record and complete applicable front-office documentation.
• Scan and upload appropriate documentation into patient electronic charts.
• Monitor front-office workflow and proactively assist teammates when check-in or check-out becomes backed up.
• Provide attentive, compassionate service and recognize when patients need immediate assistance, prioritizing care and safety.
• Collaborate with providers and team members to support an efficient, positive patient experience.
• Cross-train or float to another practice after becoming fully proficient at the home location, as needed.
• Perform additional administrative and clerical duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED