Patient Services Representative - Women's Health - Fountain Plaza

Community Health Systems Professional Services Corporation • Tucson, AZ

2d • Onsite

About The Position

The Patient Services Representative provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. The role includes patient registration, insurance verification, appointment scheduling, time-of-service collections, and daily reconciliation while following organizational policies and HIPAA standards. The representative works closely with patients, providers, and clinic staff to support efficient operations and patient satisfaction.

This position is based at the Women's Health clinic at 6060 N Fountain Plaza Dr., Suite 200, Tucson, AZ 85704. The clinic's hours of operation are Monday through Friday, 9 a.m. to 5 p.m. The position is not eligible for immigration sponsorship now or in the future; applicants must be authorized to work in the United States for an employer.

Requirements

• 0–1 years of experience in a clinic, medical office, or similar healthcare setting.
• Proficiency in EMR systems and Microsoft Office Suite.
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Familiarity with HIPAA regulations and ability to maintain patient confidentiality.
• Basic cash handling and reconciliation skills.
• Problem-solving abilities to address and resolve patient or operational issues.
• Applicants must be authorized to work in the U.S. for an employer; immigration sponsorship is not available now or in the future.

Nice To Haves

• Associate degree in Healthcare Administration, Business, or a related field preferred.
• Experience in patient services, billing, or front desk operations preferred.

Responsibilities

• Register new and returning patients in the clinic EMR, ensuring information is accurate and complete.
• Check patients in and out, and collect and post time-of-service payments, including copays, deductibles, and outstanding balances.
• Verify and update patient demographics and insurance eligibility, and scan insurance cards at every visit.
• Ensure patients sign and complete required consents, PHI forms, and other treatment-related paperwork.
• Schedule, confirm, and manage appointments, and document cancellation or rescheduling reasons in the EMR.
• Assist with charge entry at checkout and ensure daily charges are completed promptly after provider coding and encounter closure.
• Respond to patient inquiries, phone calls, and messages promptly and professionally in accordance with clinic communication guidelines.
• Monitor waiting room areas for patient satisfaction and timely services, addressing concerns as needed.
• Conduct daily walk-throughs of patient lobbies to check cleanliness and report maintenance or safety concerns to clinic management.
• Provide general administrative support to clinic staff and providers as needed.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Generous paid time off and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits such as pet insurance, identity protection, and legal insurance.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed