Patient Services Representative - Women's Health - Fountain Plaza

Community Health Systems • Tucson, AZ

1d • Onsite

About The Position

The Patient Services Representative provides front-desk and administrative support to help ensure smooth clinic operations and a positive patient experience. The role includes patient registration, insurance verification, appointment scheduling, time-of-service collections, and daily reconciliation while following organizational policies and HIPAA standards. The representative works with patients, providers, and clinic staff to support efficient operations and patient satisfaction.

The position is at the Women's Health clinic at 6060 N Fountain Plaza Dr., Suite 200, Tucson, AZ 85704. The clinic operates Monday through Friday, 9 a.m. to 5 p.m.

Requirements

• 0–1 years of experience in a clinic, medical office, or similar healthcare setting.
• Proficiency in EMR systems and Microsoft Office Suite.
• Knowledge of medical terminology and insurance processes, including verification and eligibility.
• Strong communication and interpersonal skills for effective patient and team interactions.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Familiarity with HIPAA regulations and ability to maintain patient confidentiality.
• Basic cash-handling and reconciliation skills.
• Problem-solving abilities to address and resolve patient or operational issues.
• Must be authorized to work in the U.S. for an employer; the position is not eligible for immigration sponsorship now or in the future.

Nice To Haves

• Associate degree in Healthcare Administration, Business, or a related field.
• Experience in patient services, billing, or front-desk operations.

Responsibilities

• Register new and returning patients in the clinic EMR, ensuring information is accurate and complete.
• Check patients in and out, collecting and posting copays, deductibles, and outstanding balances.
• Verify and update patient demographics and insurance eligibility, and scan insurance cards at every visit.
• Ensure patients complete and sign required consents, PHI forms, and other treatment-related paperwork.
• Schedule, confirm, and manage appointments, documenting cancellation or rescheduling reasons in the EMR.
• Assist with charge entry at checkout and complete daily charges promptly following provider coding and encounter closure.
• Respond to patient inquiries, phone calls, and messages promptly and professionally, following clinic communication guidelines.
• Monitor waiting areas to support patient satisfaction and timely service, addressing concerns as needed.
• Conduct daily walk-throughs of patient lobbies to check cleanliness and report maintenance or safety concerns to clinic management.
• Provide general administrative support to clinic staff and providers as needed.
• Perform other duties as assigned.
• Maintain regular and reliable attendance and comply with all policies and standards.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Generous paid time off and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits including pet insurance, identity protection, and legal insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed