Patient Services Representative - Almara Women's Health | OGI, Edina

Revo Health•Edina, MN

6d•$39,049 - $57,858•Onsite

About The Position

The Patient Services Representative handles patient registration and check-in, patient phone calls, appointment scheduling, and related front-desk tasks at the Almara Women's Health clinic. This is a full-time role based at the Edina location, Monday through Friday from 8:30 AM to 5:00 PM, with work every 11th Saturday at the Maple Grove location. The setting is a clinic.

Requirements

High school diploma, GED, or equivalent.
Customer service experience required.
Ability to comply with company policies and applicable laws and regulations.
Ability to demonstrate prompt and reliable attendance and work efficiently while meeting deadlines and prioritizing workload.
Ability to communicate respectfully and professionally in person, by phone, and by email.
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet and register patients and collect co-payments, pre-payments, insurance information, and photo identification.
Verify and document insurance information in accordance with current business practices.
Schedule new and existing patients accurately and promptly in the practice management system.
Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
Prepare and manage charts.
Answer patient calls, schedule appointments, and direct calls as appropriate.
Maintain working knowledge of health care plan requirements and health plan networks.
Maintain timely communication with patients, families, and staff.
Perform other duties as assigned.
Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
Maintain prompt and reliable attendance, work efficiently, handle interruptions, meet deadlines, and prioritize workload.
Communicate respectfully and professionally in face-to-face, phone, and email interactions; use logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

$750 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
Medical plan with maternity bundle for employees working 30 or more hours per week.
Dental insurance for employees working 30 or more hours per week.
Vision insurance for employees working 30 or more hours per week.
Tuition reimbursement for employees working 30 or more hours per week.
401(k) with profit sharing for all employees.
Employee Assistance Program for all employees.
Lifetime Fitness Subsidy for all employees.
Car rental discounts for all employees.
Home, auto, and pet insurance savings programs for all employees.