Patient Services Representative - Almara Women's Health | OGI, Maple Grove

Revo Health • Maple Grove, MN

6d • $39,049 - $57,858 • Onsite

About The Position

The Patient Services Representative supports patient registration and check-in, patient phone calls, appointment scheduling, and related administrative services at Almara Women's Health | Obstetrics, Gynecology & Infertility in Maple Grove. The role includes gathering payment and insurance information, preparing and managing charts, communicating appointment and referral details, and maintaining knowledge of health plan requirements. The clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local physician-owned and physician-led medical practices.

Requirements

• High school diploma, GED, or equivalent.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, and business ethics guidelines.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions, meet deadlines, and prioritize workload.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to use logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

• Knowledge of medical terminology.

Responsibilities

• Greet and register patients, and collect copayments, pre-payments, insurance information, and photo identification.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the practice management system.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Answer patient calls, schedule appointments, and direct calls as appropriate.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Perform other duties as assigned.

Benefits

• $750 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Medical plan with maternity bundle, dental, and vision coverage for employees working at least 30 hours per week (60 hours per pay period).
• Tuition reimbursement for employees working at least 30 hours per week (60 hours per pay period).
• 401(k) with profit sharing for all employees, regardless of hours.
• Employee Assistance Program for all employees, regardless of hours.
• Lifetime Fitness Subsidy for all employees, regardless of hours.
• Car rental discounts for all employees, regardless of hours.
• Home, auto, and pet insurance savings programs for all employees, regardless of hours.
• Additional benefits are described in the company's benefits overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED