Sr Patient Access Rep

Working at CommonSpirit Health • Pendleton, OR

1d • Onsite

About The Position

The Senior Patient Access Representative performs patient registration and admitting across hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows. The role handles moderately complex registrations involving insurance verification, benefits review, and communication of patient financial responsibility across varied payers and non-standard workflows.

The representative applies judgment within established frameworks to resolve moderately complex discrepancies and determine when complex or exception-based issues should be escalated. The role communicates estimates and coverage limitations, collects payments at the time of service when appropriate, and supports operational continuity by flexing across access points during high-volume or high-acuity periods. The representative also serves as an informal resource to PAR I staff, offering workflow, systems-use, and routine problem-solving guidance without formal supervisory responsibility.

CHI St. Anthony Hospital is a faith-based acute care and critical access hospital in Pendleton, Oregon, serving the community for more than 100 years. It is a member of CommonSpirit Health.

Requirements

• High school diploma or GED.
• One to three years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.
• Solid patient access experience and strong insurance knowledge.

Responsibilities

• Perform patient registration and admitting across assigned hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and communication of patient financial responsibility involving varied payers or non-standard workflows.
• Resolve moderately complex discrepancies using judgment within established frameworks and determine when complex or exception-based issues need escalation.
• Communicate patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Flex across access points and assist during high-volume or high-acuity periods to support timely completion of patient access workflows.
• Provide informal guidance to PAR I staff on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.
• Work with internal departments to resolve access issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED