Patient Access Rep - Access

St. Tammany Parish Hospital • Covington, LA

22h

About The Position

Patient Access Representatives are primarily responsible for completing efficient, organized patient check-in, with patient throughput and customer service as top priorities. The role requires collecting accurate information, safeguarding its confidentiality, and ensuring patients understand their rights under HIPAA regulations and company policy. Depending on the location, duties and systems may vary; examples include order entry at outpatient locations and scheduling at some satellite locations.

The position is scheduled for 42 hours per week, with a 7 a.m. to 7 p.m. shift on rotating schedules that include weekends. Some positions, including ER Patient Access Specialists and certain Lead-level positions, may be essential personnel during disaster situations such as hurricane evacuations or threats; applicants should confirm during hiring whether this requirement applies to their position.

Requirements

• Excellent written and verbal communication skills, including the ability to communicate effectively and courteously with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and the ability to maintain a professional, neat work environment.
• Maintain strict confidentiality.
• Good physical health; able to stand, sit, or walk for long periods and lift at least 50 pounds.
• Physical effort includes constant handling/feeling, talking, hearing, and seeing; frequent reaching; and occasional lifting, carrying, pushing/pulling, climbing, balancing, stooping, and crouching.

Nice To Haves

• High school diploma or equivalent; proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.
• At least 3 months of previous customer service experience.
• Education or certifications in a medical field.
• Bilingual skills.

Responsibilities

• Complete efficient and organized patient check-in.
• Support patient throughput while prioritizing customer service.
• Collect accurate patient information and maintain its confidentiality.
• Ensure patients are aware of their rights under HIPAA regulations and company policy.
• Depending on location, perform duties such as outpatient order entry or scheduling at satellite locations.
• Maintain a professional and neat work environment and promote a positive image of STPH.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed